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FAQ
1) What do I do if the KSDS Jazz Orchestra event that I had tickets for is postponed and rescheduled but I cannot go?If the KSDS Jazz Orchestra event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the KSDS Jazz Orchestra tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the KSDS Jazz Orchestra schedule to reflect the new date. TicketSupply.com is not responsible for postponed KSDS Jazz Orchestra events and can not issue any refunds for these. If there is no rescheduled date and the KSDS Jazz Orchestra event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Can my KSDS Jazz Orchestra tickets be sent to an address other than my billing address?KSDS Jazz Orchestra tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some KSDS Jazz Orchestra ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific KSDS Jazz Orchestra tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) What do I do if I never received or I accidentally deleted the email needed to print my KSDS Jazz Orchestra tickets?If you did not receive the email needed to print your KSDS Jazz Orchestra tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your KSDS Jazz Orchestra receipt. They can resend the KSDS Jazz Orchestra tickets for you. If you are unable to find your jazz & blues ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) There isn't time to ship my KSDS Jazz Orchestra tickets; can I get my tickets at will call?Yes, you can either get your KSDS Jazz Orchestra tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your KSDS Jazz Orchestra ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your jazz & blues tickets. Note: If you are picking your KSDS Jazz Orchestra tickets up at will call, be sure to bring your ID to the box office window.
5) How do I make sure that the KSDS Jazz Orchestra discount code is properly applied to my jazz & blues order?All of our tickets are offered at discounted prices. However, if a KSDS Jazz Orchestra discount code was provided, simply enter it in the proper area at checkout. Once you enter the KSDS Jazz Orchestra discount code, scroll up and verify that the discount code was applied for your KSDS Jazz Orchestra tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.