FAQ
1) Is there a way for me to verify that my Kublai Khan TX tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Kublai Khan TX, or any other, tickets. However, TicketSupply.com verifies that all Kublai Khan TX tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) I ordered my Kublai Khan TX tickets. When will they ship?Once you have ordered your Kublai Khan TX tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Kublai Khan TX tickets using the website link and/or contact your ticket broker for more information. We guarantee that your hard rock & metal tickets will arrive in time for the Kublai Khan TX event!
3) What do I do if I never received or I accidentally deleted the email needed to print my Kublai Khan TX tickets?If you did not receive the email needed to print your Kublai Khan TX tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Kublai Khan TX receipt. They can resend the Kublai Khan TX tickets for you. If you are unable to find your hard rock & metal ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) What do I do if the Kublai Khan TX event that I had tickets for is postponed and rescheduled but I cannot go?If the Kublai Khan TX event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Kublai Khan TX tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Kublai Khan TX schedule to reflect the new date. TicketSupply.com is not responsible for postponed Kublai Khan TX events and can not issue any refunds for these. If there is no rescheduled date and the Kublai Khan TX event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if my order for Kublai Khan TX tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Kublai Khan TX tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Kublai Khan TX order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Kublai Khan TX tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Kublai Khan TX tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.