FAQ
1) I ordered my La Familia tickets. When will they ship?Once you have ordered your La Familia tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your La Familia tickets using the website link and/or contact your ticket broker for more information. We guarantee that your rap & hip hop tickets will arrive in time for the La Familia event!
2) Can my La Familia tickets be sent to an address other than my billing address?La Familia tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some La Familia ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific La Familia tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) Are the listed prices for La Familia tickets different from their face value?In most cases, the listed price will be different from the face value of the La Familia tickets. The posted price for these La Familia tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the La Familia tickets. Buyers may pay more or less than face value for their La Familia tickets.
4) What if the La Familia event is postponed?If the La Familia event is postponed, your La Familia tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your La Familia tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your La Familia tickets.
5) I purchased more than one La Familia ticket, are all the seats together?Unless it is clearly noted on the La Familia ticket notes, all of the tickets for the La Familia event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your La Familia receipt.