FAQ
1) Why are there sometimes fees charged for picking up Legally Gray tickets?Last minute Legally Gray orders may be subject to an additional fee because of the logistics of getting your Legally Gray tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if my order for Legally Gray tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Legally Gray tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Legally Gray order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Legally Gray tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Legally Gray tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
3) I think I may have received the wrong Legally Gray tickets. What do I do?It is rare that a buyer will receive the wrong Legally Gray tickets, but accidents can happen. If you believe that you have received the incorrect Legally Gray tickets, please contact the ticket broker that is listed on your Legally Gray receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Legally Gray tickets are in a better section, then the ticket broker might have decided to upgrade your Legally Gray tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Legally Gray tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
4) Do you provide any guarantees for my Legally Gray tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Legally Gray tickets will be authentic and that you will receive them in time to attend the Legally Gray event. If the Legally Gray tickets are hard tickets, they will be mailed to you. If Legally Gray tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
5) What if I don't know which theater event I want to see?If you like theater events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Legally Gray"). Or, you can locate all performers at a particular theater venue and choose that way.