FAQ
1) What do I do if my order for Lohengrin tickets has not been confirmed by the ticket broker?If the opera ticket broker has not confirmed your order for Lohengrin tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Lohengrin order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Lohengrin tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Lohengrin tickets, we will try to find those with a similar price and location. However, supply and demand for opera events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Lohengrin gate opening times for the venue?The best way to get the most accurate and updated Lohengrin event details is to contact venue directly. A opera representative will be able to direct you to find more information about parking and any relevant security details for the Lohengrin event. The representative will also be able to provide you with the Lohengrin gate/door opening times. In most cases, this Lohengrin event information will also be available on the venues web site.
3) I think I may have received the wrong Lohengrin tickets. What do I do?It is rare that a buyer will receive the wrong Lohengrin tickets, but accidents can happen. If you believe that you have received the incorrect Lohengrin tickets, please contact the ticket broker that is listed on your Lohengrin receipt and provide your order number. Please note that your name isn't always the name on the opera tickets and that isn't a problem, those are your theater tickets. If the Lohengrin tickets are in a better section, then the ticket broker might have decided to upgrade your Lohengrin tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Lohengrin tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on opera tickets so you should not have any concerns.
4) Why isn't my name displayed on my Lohengrin tickets?You are purchasing these Lohengrin tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Lohengrin event. Since the theater venue only scans the ticket barcodes, the name on the Lohengrin ticket is irrelevant. It should not prevent you from seeing Lohengrin and experiencing the full opera event.
5) I ordered my Lohengrin tickets. When will they ship?Once you have ordered your Lohengrin tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Lohengrin tickets using the website link and/or contact your ticket broker for more information. We guarantee that your opera tickets will arrive in time for the Lohengrin event!