FAQ
1) I think I may have received the wrong Masquerade NYC tickets. What do I do?It is rare that a buyer will receive the wrong Masquerade NYC tickets, but accidents can happen. If you believe that you have received the incorrect Masquerade NYC tickets, please contact the ticket broker that is listed on your Masquerade NYC receipt and provide your order number. Please note that your name isn't always the name on the off-broadway tickets and that isn't a problem, those are your theater tickets. If the Masquerade NYC tickets are in a better section, then the ticket broker might have decided to upgrade your Masquerade NYC tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Masquerade NYC tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on off-broadway tickets so you should not have any concerns.
2) Is there a way for me to verify that my Masquerade NYC tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Masquerade NYC, or any other, tickets. However, TicketSupply.com verifies that all Masquerade NYC tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) How can I get aisle seats to see Masquerade NYC?For any tickets, including those to see Masquerade NYC, aisle seats are a hot item. If any Masquerade NYC ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Masquerade NYC tickets. Buyers should read the information listed in the ticket posting details (under the Masquerade NYC specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Masquerade NYC seats are not located on an aisle.
4) Is there a guarantee for the delivery of your Masquerade NYC tickets?You will be notified of the approximate ship date after you order. Typically Masquerade NYC tickets are shipped within 1 business day but there may be cases where the off-broadway tickets are not shipped right away. We guarantee that your Masquerade NYC tickets will arrive to you in time for the event. If it is not possible to get your Masquerade NYC tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the off-broadway event.
5) How do I print my electronic off-broadway tickets to see Masquerade NYC?You will need a printer and may need Adobe Reader (which is free) to print any Masquerade NYC tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.