FAQ
1) There isn't time to ship my Matue tickets; can I get my tickets at will call?Yes, you can either get your Matue tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Matue ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your reggae & reggaeton tickets. Note: If you are picking your Matue tickets up at will call, be sure to bring your ID to the box office window.
2) Where does TicketSupply.com get the Matue tickets it offers for sale?The Matue tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Matue tickets are authentic and valid for entry!
3) How do I find the seats for Matue tickets?On the page containing Matue ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Matue seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Matue ticket notes.
4) Why isn't my name displayed on my Matue tickets?You are purchasing these Matue tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Matue event. Since the concert venue only scans the ticket barcodes, the name on the Matue ticket is irrelevant. It should not prevent you from seeing Matue and experiencing the full reggae & reggaeton event.
5) Why are there sometimes fees charged for picking up Matue tickets?Last minute Matue orders may be subject to an additional fee because of the logistics of getting your Matue tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.