FAQ
1) What do I do if the Music City Bluegrass & Roots Festival event that I had tickets for is postponed and rescheduled but I cannot go?If the Music City Bluegrass & Roots Festival event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Music City Bluegrass & Roots Festival tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Music City Bluegrass & Roots Festival schedule to reflect the new date. TicketSupply.com is not responsible for postponed Music City Bluegrass & Roots Festival events and can not issue any refunds for these. If there is no rescheduled date and the Music City Bluegrass & Roots Festival event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if I never received or I accidentally deleted the email needed to print my Music City Bluegrass & Roots Festival tickets?If you did not receive the email needed to print your Music City Bluegrass & Roots Festival tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Music City Bluegrass & Roots Festival receipt. They can resend the Music City Bluegrass & Roots Festival tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) What do I do if my order for Music City Bluegrass & Roots Festival tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Music City Bluegrass & Roots Festival tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Music City Bluegrass & Roots Festival order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Music City Bluegrass & Roots Festival tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Music City Bluegrass & Roots Festival tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
4) Who determines the face value of my Music City Bluegrass & Roots Festival ticket?The artist, venue, or promoter determines the face value of your Music City Bluegrass & Roots Festival ticket. TicketSupply.com does not play any role in determining face values of Music City Bluegrass & Roots Festival or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
5) How do I print my electronic festival & tour tickets to see Music City Bluegrass & Roots Festival?You will need a printer and may need Adobe Reader (which is free) to print any Music City Bluegrass & Roots Festival tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.