FAQ
1) What do I do if the Playing Shylock event that I had tickets for is postponed and rescheduled but I cannot go?If the Playing Shylock event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Playing Shylock tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Playing Shylock schedule to reflect the new date. TicketSupply.com is not responsible for postponed Playing Shylock events and can not issue any refunds for these. If there is no rescheduled date and the Playing Shylock event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Playing Shylock tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Playing Shylock tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Playing Shylock order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Playing Shylock tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Playing Shylock tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
3) What do I do if the Playing Shylock start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Playing Shylock event. They would be happy to let you know of any changes to the Playing Shylock event.
4) How do I make sure that the Playing Shylock discount code is properly applied to my musical & play order?All of our tickets are offered at discounted prices. However, if a Playing Shylock discount code was provided, simply enter it in the proper area at checkout. Once you enter the Playing Shylock discount code, scroll up and verify that the discount code was applied for your Playing Shylock tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
5) How do I find parking information, security procedures, and the Playing Shylock gate opening times for the venue?The best way to get the most accurate and updated Playing Shylock event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the Playing Shylock event. The representative will also be able to provide you with the Playing Shylock gate/door opening times. In most cases, this Playing Shylock event information will also be available on the venues web site.