FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Pump Action tickets?If you did not receive the email needed to print your Pump Action tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Pump Action receipt. They can resend the Pump Action tickets for you. If you are unable to find your other concert ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Pump Action event that I had tickets for is postponed and rescheduled but I cannot go?If the Pump Action event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Pump Action tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Pump Action schedule to reflect the new date. TicketSupply.com is not responsible for postponed Pump Action events and can not issue any refunds for these. If there is no rescheduled date and the Pump Action event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) Who determines the face value of my Pump Action ticket?The artist, venue, or promoter determines the face value of your Pump Action ticket. TicketSupply.com does not play any role in determining face values of Pump Action or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
4) How do I make sure that the Pump Action discount code is properly applied to my other concert order?All of our tickets are offered at discounted prices. However, if a Pump Action discount code was provided, simply enter it in the proper area at checkout. Once you enter the Pump Action discount code, scroll up and verify that the discount code was applied for your Pump Action tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) What do I do if the Pump Action start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Pump Action event. They would be happy to let you know of any changes to the Pump Action event.