FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Radio Recall"). Or, you can locate all performers at a particular concert venue and choose that way.
2) I think I may have received the wrong Radio Recall tickets. What do I do?It is rare that a buyer will receive the wrong Radio Recall tickets, but accidents can happen. If you believe that you have received the incorrect Radio Recall tickets, please contact the ticket broker that is listed on your Radio Recall receipt and provide your order number. Please note that your name isn't always the name on the other concert tickets and that isn't a problem, those are your concert tickets. If the Radio Recall tickets are in a better section, then the ticket broker might have decided to upgrade your Radio Recall tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Radio Recall tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other concert tickets so you should not have any concerns.
3) What do I do if the other concert event that I have tickets for is cancelled and no replacement Radio Recall event is scheduled?We suggest calling your ticket broker that was listed on your Radio Recall order receipt. You may need to return the Radio Recall tickets to receive a full refund. If you have received your Radio Recall tickets electronically, you do not need to return them. The other concert ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I want to attend the Radio Recall event in several cities. Can I view the entire Radio Recall schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Radio Recall tour dates to simplify your shopping experience. Just search Radio Recall or browse the concert section for Radio Recall. There you will see the Radio Recall schedule listed and you'll find the dates that the Radio Recall event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Radio Recall or been to a concert or other concert event then feel free to just ask one of our ticket specialists.
5) Is there a way for me to verify that my Radio Recall tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Radio Recall, or any other, tickets. However, TicketSupply.com verifies that all Radio Recall tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.