FAQ
1) Help!!! I lost my Reason tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Reason tickets. You can contact the ticket broker to see if he or she can have the venue resend the Reason tickets. However, there are no guarantees so it is important that you keep the Reason tickets safe once you receive them. You can find your Reason ticket broker's information on your receipt that was emailed to you.
2) Is there a guarantee for the delivery of your Reason tickets?You will be notified of the approximate ship date after you order. Typically Reason tickets are shipped within 1 business day but there may be cases where the pop & rock tickets are not shipped right away. We guarantee that your Reason tickets will arrive to you in time for the event. If it is not possible to get your Reason tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the pop & rock event.
3) I ordered my Reason tickets. When will they ship?Once you have ordered your Reason tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Reason tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the Reason event!
4) How are Reason ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Reason tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Reason ticket prices.
5) How do I find the seats for Reason tickets?On the page containing Reason ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Reason seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Reason ticket notes.