FAQ
1) Help!!! I lost my RJAM Side-By-Side tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your RJAM Side-By-Side tickets. You can contact the ticket broker to see if he or she can have the venue resend the RJAM Side-By-Side tickets. However, there are no guarantees so it is important that you keep the RJAM Side-By-Side tickets safe once you receive them. You can find your RJAM Side-By-Side ticket broker's information on your receipt that was emailed to you.
2) How can I get aisle seats to see RJAM Side-By-Side?For any tickets, including those to see RJAM Side-By-Side, aisle seats are a hot item. If any RJAM Side-By-Side ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the RJAM Side-By-Side tickets. Buyers should read the information listed in the ticket posting details (under the RJAM Side-By-Side specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the RJAM Side-By-Side seats are not located on an aisle.
3) What do I do if the RJAM Side-By-Side start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the RJAM Side-By-Side event. They would be happy to let you know of any changes to the RJAM Side-By-Side event.
4) Why isn't my name displayed on my RJAM Side-By-Side tickets?You are purchasing these RJAM Side-By-Side tickets from a ticket broker who has obtained them for you from someone who couldn't attend the RJAM Side-By-Side event. Since the concert venue only scans the ticket barcodes, the name on the RJAM Side-By-Side ticket is irrelevant. It should not prevent you from seeing RJAM Side-By-Side and experiencing the full classical event.
5) What do I do if the classical event that I have tickets for is cancelled and no replacement RJAM Side-By-Side event is scheduled?We suggest calling your ticket broker that was listed on your RJAM Side-By-Side order receipt. You may need to return the RJAM Side-By-Side tickets to receive a full refund. If you have received your RJAM Side-By-Side tickets electronically, you do not need to return them. The classical ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.