FAQ
1) What do I do if I received an error message when placing my Roland Cristal ticket order?If you see an error message when you are placing your order for Roland Cristal tickets, check to make sure that the details you provided on the Roland Cristal order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) Do you provide any guarantees for my Roland Cristal tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Roland Cristal tickets will be authentic and that you will receive them in time to attend the Roland Cristal event. If the Roland Cristal tickets are hard tickets, they will be mailed to you. If Roland Cristal tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
3) Is there a guarantee for the delivery of your Roland Cristal tickets?You will be notified of the approximate ship date after you order. Typically Roland Cristal tickets are shipped within 1 business day but there may be cases where the pop & rock tickets are not shipped right away. We guarantee that your Roland Cristal tickets will arrive to you in time for the event. If it is not possible to get your Roland Cristal tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the pop & rock event.
4) I think I may have received the wrong Roland Cristal tickets. What do I do?It is rare that a buyer will receive the wrong Roland Cristal tickets, but accidents can happen. If you believe that you have received the incorrect Roland Cristal tickets, please contact the ticket broker that is listed on your Roland Cristal receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Roland Cristal tickets are in a better section, then the ticket broker might have decided to upgrade your Roland Cristal tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Roland Cristal tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Roland Cristal"). Or, you can locate all performers at a particular concert venue and choose that way.