FAQ
1) What do I do if my order for Sean of the South tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Sean of the South tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Sean of the South order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Sean of the South tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Sean of the South tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) As a buyer of Sean of the South tickets, what are my responsibilities?TicketSupply.com requires all Sean of the South ticket buyers to review and understand that all sales are final and that Sean of the South ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Sean of the South tickets will be good for the rescheduled date.
3) I think I may have received the wrong Sean of the South tickets. What do I do?It is rare that a buyer will receive the wrong Sean of the South tickets, but accidents can happen. If you believe that you have received the incorrect Sean of the South tickets, please contact the ticket broker that is listed on your Sean of the South receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Sean of the South tickets are in a better section, then the ticket broker might have decided to upgrade your Sean of the South tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Sean of the South tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
4) I want to purchase alternative tickets but I don't know if an event for Sean of the South is planned in the near future. How do I find information about the Sean of the South schedule?TicketSupply.com posts the Sean of the South schedule if it has been made public. You can view the Sean of the South schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Sean of the South. Just select the tickets you want, make a purchase, and get ready to attend that alternative event of a lifetime!
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Sean of the South"). Or, you can locate all performers at a particular concert venue and choose that way.