FAQ
1) How do I find parking information, security procedures, and the Sly and the Family Stone gate opening times for the venue?The best way to get the most accurate and updated Sly and the Family Stone event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Sly and the Family Stone event. The representative will also be able to provide you with the Sly and the Family Stone gate/door opening times. In most cases, this Sly and the Family Stone event information will also be available on the venues web site.
2) Why isn't my name displayed on my Sly and the Family Stone tickets?You are purchasing these Sly and the Family Stone tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Sly and the Family Stone event. Since the concert venue only scans the ticket barcodes, the name on the Sly and the Family Stone ticket is irrelevant. It should not prevent you from seeing Sly and the Family Stone and experiencing the full pop & rock event.
3) What do I do if my order for Sly and the Family Stone tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Sly and the Family Stone tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Sly and the Family Stone order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Sly and the Family Stone tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Sly and the Family Stone tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
4) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Sly and the Family Stone event is scheduled?We suggest calling your ticket broker that was listed on your Sly and the Family Stone order receipt. You may need to return the Sly and the Family Stone tickets to receive a full refund. If you have received your Sly and the Family Stone tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) What do I do if the Sly and the Family Stone event that I had tickets for is postponed and rescheduled but I cannot go?If the Sly and the Family Stone event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Sly and the Family Stone tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Sly and the Family Stone schedule to reflect the new date. TicketSupply.com is not responsible for postponed Sly and the Family Stone events and can not issue any refunds for these. If there is no rescheduled date and the Sly and the Family Stone event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.