FAQ
1) As a buyer of Spirit of Edmonton tickets, what are my responsibilities?TicketSupply.com requires all Spirit of Edmonton ticket buyers to review and understand that all sales are final and that Spirit of Edmonton ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any baseball ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Spirit of Edmonton tickets will be good for the rescheduled date.
2) I think I may have received the wrong Spirit of Edmonton tickets. What do I do?It is rare that a buyer will receive the wrong Spirit of Edmonton tickets, but accidents can happen. If you believe that you have received the incorrect Spirit of Edmonton tickets, please contact the ticket broker that is listed on your Spirit of Edmonton receipt and provide your order number. Please note that your name isn't always the name on the baseball tickets and that isn't a problem, those are your sports tickets. If the Spirit of Edmonton tickets are in a better section, then the ticket broker might have decided to upgrade your Spirit of Edmonton tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Spirit of Edmonton tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on baseball tickets so you should not have any concerns.
3) I ordered my Spirit of Edmonton tickets. When will they ship?Once you have ordered your Spirit of Edmonton tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Spirit of Edmonton tickets using the website link and/or contact your ticket broker for more information. We guarantee that your baseball tickets will arrive in time for the Spirit of Edmonton event!
4) What do I do if my order for Spirit of Edmonton tickets has not been confirmed by the ticket broker?If the baseball ticket broker has not confirmed your order for Spirit of Edmonton tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Spirit of Edmonton order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Spirit of Edmonton tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Spirit of Edmonton tickets, we will try to find those with a similar price and location. However, supply and demand for baseball events dictate price and location so there are no guarantees.
5) I bought Spirit of Edmonton tickets but now I don't want to go. How do I cancel my order?Unfortunately, because baseball tickets are a one-of-a-kind item our Spirit of Edmonton ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.