FAQ
1) Why are there sometimes fees charged for picking up Splou tickets?Last minute Splou orders may be subject to an additional fee because of the logistics of getting your Splou tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if the comedy event that I have tickets for is cancelled and no replacement Splou event is scheduled?We suggest calling your ticket broker that was listed on your Splou order receipt. You may need to return the Splou tickets to receive a full refund. If you have received your Splou tickets electronically, you do not need to return them. The comedy ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) What do I do if I received an error message when placing my Splou ticket order?If you see an error message when you are placing your order for Splou tickets, check to make sure that the details you provided on the Splou order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) I think I may have received the wrong Splou tickets. What do I do?It is rare that a buyer will receive the wrong Splou tickets, but accidents can happen. If you believe that you have received the incorrect Splou tickets, please contact the ticket broker that is listed on your Splou receipt and provide your order number. Please note that your name isn't always the name on the comedy tickets and that isn't a problem, those are your concert tickets. If the Splou tickets are in a better section, then the ticket broker might have decided to upgrade your Splou tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Splou tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on comedy tickets so you should not have any concerns.
5) Do you offer discounted tickets for comedy events?Yes, TicketSupply.com offers discounted pricing on tickets for comedy events and every other concert event. You can search by comedy or by the name of a specific performer (i.e. "Splou") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.