FAQ
1) I ordered my St. Louis Bandits tickets. When will they ship?Once you have ordered your St. Louis Bandits tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your St. Louis Bandits tickets using the website link and/or contact your ticket broker for more information. We guarantee that your hockey tickets will arrive in time for the St. Louis Bandits event!
2) How do I find parking information, security procedures, and the St. Louis Bandits gate opening times for the venue?The best way to get the most accurate and updated St. Louis Bandits event details is to contact venue directly. A hockey representative will be able to direct you to find more information about parking and any relevant security details for the St. Louis Bandits event. The representative will also be able to provide you with the St. Louis Bandits gate/door opening times. In most cases, this St. Louis Bandits event information will also be available on the venues web site.
3) What do I do if my order for St. Louis Bandits tickets has not been confirmed by the ticket broker?If the hockey ticket broker has not confirmed your order for St. Louis Bandits tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the St. Louis Bandits order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other St. Louis Bandits tickets for you or we will allow you to cancel the order for a refund. When looking for alternate St. Louis Bandits tickets, we will try to find those with a similar price and location. However, supply and demand for hockey events dictate price and location so there are no guarantees.
4) I think I may have received the wrong St. Louis Bandits tickets. What do I do?It is rare that a buyer will receive the wrong St. Louis Bandits tickets, but accidents can happen. If you believe that you have received the incorrect St. Louis Bandits tickets, please contact the ticket broker that is listed on your St. Louis Bandits receipt and provide your order number. Please note that your name isn't always the name on the hockey tickets and that isn't a problem, those are your sports tickets. If the St. Louis Bandits tickets are in a better section, then the ticket broker might have decided to upgrade your St. Louis Bandits tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong St. Louis Bandits tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hockey tickets so you should not have any concerns.
5) Why isn't my name displayed on my St. Louis Bandits tickets?You are purchasing these St. Louis Bandits tickets from a ticket broker who has obtained them for you from someone who couldn't attend the St. Louis Bandits event. Since the sports venue only scans the ticket barcodes, the name on the St. Louis Bandits ticket is irrelevant. It should not prevent you from seeing St. Louis Bandits and experiencing the full hockey event.