FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my SteveSongs of PBS Kids tickets?If you did not receive the email needed to print your SteveSongs of PBS Kids tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your SteveSongs of PBS Kids receipt. They can resend the SteveSongs of PBS Kids tickets for you. If you are unable to find your children & family ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the SteveSongs of PBS Kids event that I had tickets for is postponed and rescheduled but I cannot go?If the SteveSongs of PBS Kids event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the SteveSongs of PBS Kids tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the SteveSongs of PBS Kids schedule to reflect the new date. TicketSupply.com is not responsible for postponed SteveSongs of PBS Kids events and can not issue any refunds for these. If there is no rescheduled date and the SteveSongs of PBS Kids event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) There isn't time to ship my SteveSongs of PBS Kids tickets; can I get my tickets at will call?Yes, you can either get your SteveSongs of PBS Kids tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your SteveSongs of PBS Kids ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your children & family tickets. Note: If you are picking your SteveSongs of PBS Kids tickets up at will call, be sure to bring your ID to the box office window.
4) How do I make sure that the SteveSongs of PBS Kids discount code is properly applied to my children & family order?All of our tickets are offered at discounted prices. However, if a SteveSongs of PBS Kids discount code was provided, simply enter it in the proper area at checkout. Once you enter the SteveSongs of PBS Kids discount code, scroll up and verify that the discount code was applied for your SteveSongs of PBS Kids tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) What do I do if the SteveSongs of PBS Kids start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the SteveSongs of PBS Kids event. They would be happy to let you know of any changes to the SteveSongs of PBS Kids event.