FAQ
1) I think I may have received the wrong The Big Game Watch Party tickets. What do I do?It is rare that a buyer will receive the wrong The Big Game Watch Party tickets, but accidents can happen. If you believe that you have received the incorrect The Big Game Watch Party tickets, please contact the ticket broker that is listed on your The Big Game Watch Party receipt and provide your order number. Please note that your name isn't always the name on the football tickets and that isn't a problem, those are your sports tickets. If the The Big Game Watch Party tickets are in a better section, then the ticket broker might have decided to upgrade your The Big Game Watch Party tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Big Game Watch Party tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on football tickets so you should not have any concerns.
2) What do I do if the football event that I have tickets for is cancelled and no replacement The Big Game Watch Party event is scheduled?We suggest calling your ticket broker that was listed on your The Big Game Watch Party order receipt. You may need to return the The Big Game Watch Party tickets to receive a full refund. If you have received your The Big Game Watch Party tickets electronically, you do not need to return them. The football ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) What do I do if the The Big Game Watch Party start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the sports venue to determine the correct start time for the The Big Game Watch Party event. They would be happy to let you know of any changes to the The Big Game Watch Party event.
4) There isn't time to ship my The Big Game Watch Party tickets; can I get my tickets at will call?Yes, you can either get your The Big Game Watch Party tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your The Big Game Watch Party ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your football tickets. Note: If you are picking your The Big Game Watch Party tickets up at will call, be sure to bring your ID to the box office window.
5) What if the The Big Game Watch Party event is postponed?If the The Big Game Watch Party event is postponed, your The Big Game Watch Party tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your The Big Game Watch Party tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your The Big Game Watch Party tickets.