FAQ
1) How do I know if the The Cottage event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the The Cottage event, contact the venue to see if the event has been postponed or cancelled. The theater venue will have the most updated The Cottage event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
2) What do I do if I never received or I accidentally deleted the email needed to print my The Cottage tickets?If you did not receive the email needed to print your The Cottage tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your The Cottage receipt. They can resend the The Cottage tickets for you. If you are unable to find your broadway ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
3) What do I do if my order for The Cottage tickets has not been confirmed by the ticket broker?If the broadway ticket broker has not confirmed your order for The Cottage tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the The Cottage order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other The Cottage tickets for you or we will allow you to cancel the order for a refund. When looking for alternate The Cottage tickets, we will try to find those with a similar price and location. However, supply and demand for broadway events dictate price and location so there are no guarantees.
4) What if I don't know which theater event I want to see?If you like theater events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "The Cottage"). Or, you can locate all performers at a particular theater venue and choose that way.
5) Why isn't my name displayed on my The Cottage tickets?You are purchasing these The Cottage tickets from a ticket broker who has obtained them for you from someone who couldn't attend the The Cottage event. Since the theater venue only scans the ticket barcodes, the name on the The Cottage ticket is irrelevant. It should not prevent you from seeing The Cottage and experiencing the full broadway event.