FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Tu Rae"). Or, you can locate all performers at a particular concert venue and choose that way.
2) I think I may have received the wrong Tu Rae tickets. What do I do?It is rare that a buyer will receive the wrong Tu Rae tickets, but accidents can happen. If you believe that you have received the incorrect Tu Rae tickets, please contact the ticket broker that is listed on your Tu Rae receipt and provide your order number. Please note that your name isn't always the name on the comedy tickets and that isn't a problem, those are your concert tickets. If the Tu Rae tickets are in a better section, then the ticket broker might have decided to upgrade your Tu Rae tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Tu Rae tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on comedy tickets so you should not have any concerns.
3) What do I do if my order for Tu Rae tickets has not been confirmed by the ticket broker?If the comedy ticket broker has not confirmed your order for Tu Rae tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Tu Rae order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Tu Rae tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Tu Rae tickets, we will try to find those with a similar price and location. However, supply and demand for comedy events dictate price and location so there are no guarantees.
4) What do I do if the comedy event that I have tickets for is cancelled and no replacement Tu Rae event is scheduled?We suggest calling your ticket broker that was listed on your Tu Rae order receipt. You may need to return the Tu Rae tickets to receive a full refund. If you have received your Tu Rae tickets electronically, you do not need to return them. The comedy ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I want to attend the Tu Rae event in several cities. Can I view the entire Tu Rae schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Tu Rae tour dates to simplify your shopping experience. Just search Tu Rae or browse the concert section for Tu Rae. There you will see the Tu Rae schedule listed and you'll find the dates that the Tu Rae event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Tu Rae or been to a concert or comedy event then feel free to just ask one of our ticket specialists.