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FAQ
1) Can my Vial - Band tickets be sent to an address other than my billing address?Vial - Band tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Vial - Band ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Vial - Band tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) Is there a guarantee for the delivery of your Vial - Band tickets?You will be notified of the approximate ship date after you order. Typically Vial - Band tickets are shipped within 1 business day but there may be cases where the pop & rock tickets are not shipped right away. We guarantee that your Vial - Band tickets will arrive to you in time for the event. If it is not possible to get your Vial - Band tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the pop & rock event.
3) How do I make sure that the Vial - Band discount code is properly applied to my pop & rock order?All of our tickets are offered at discounted prices. However, if a Vial - Band discount code was provided, simply enter it in the proper area at checkout. Once you enter the Vial - Band discount code, scroll up and verify that the discount code was applied for your Vial - Band tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if the Vial - Band start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Vial - Band event. They would be happy to let you know of any changes to the Vial - Band event.
5) Why are there sometimes fees charged for picking up Vial - Band tickets?Last minute Vial - Band orders may be subject to an additional fee because of the logistics of getting your Vial - Band tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.