FAQ
1) I think I may have received the wrong Wiggleworms tickets. What do I do?It is rare that a buyer will receive the wrong Wiggleworms tickets, but accidents can happen. If you believe that you have received the incorrect Wiggleworms tickets, please contact the ticket broker that is listed on your Wiggleworms receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your concert tickets. If the Wiggleworms tickets are in a better section, then the ticket broker might have decided to upgrade your Wiggleworms tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Wiggleworms tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.
2) What do I do if my order for Wiggleworms tickets has not been confirmed by the ticket broker?If the children & family ticket broker has not confirmed your order for Wiggleworms tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Wiggleworms order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Wiggleworms tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Wiggleworms tickets, we will try to find those with a similar price and location. However, supply and demand for children & family events dictate price and location so there are no guarantees.
3) How do I find parking information, security procedures, and the Wiggleworms gate opening times for the venue?The best way to get the most accurate and updated Wiggleworms event details is to contact venue directly. A children & family representative will be able to direct you to find more information about parking and any relevant security details for the Wiggleworms event. The representative will also be able to provide you with the Wiggleworms gate/door opening times. In most cases, this Wiggleworms event information will also be available on the venues web site.
4) How do I find the seats for Wiggleworms tickets?On the page containing Wiggleworms ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Wiggleworms seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Wiggleworms ticket notes.
5) Why isn't my name displayed on my Wiggleworms tickets?You are purchasing these Wiggleworms tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Wiggleworms event. Since the concert venue only scans the ticket barcodes, the name on the Wiggleworms ticket is irrelevant. It should not prevent you from seeing Wiggleworms and experiencing the full children & family event.