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FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Yates McKendree"). Or, you can locate all performers at a particular concert venue and choose that way.
2) What do I do if I never received or I accidentally deleted the email needed to print my Yates McKendree tickets?If you did not receive the email needed to print your Yates McKendree tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Yates McKendree receipt. They can resend the Yates McKendree tickets for you. If you are unable to find your jazz & blues ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) What do I do if the Yates McKendree event that I had tickets for is postponed and rescheduled but I cannot go?If the Yates McKendree event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Yates McKendree tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Yates McKendree schedule to reflect the new date. TicketSupply.com is not responsible for postponed Yates McKendree events and can not issue any refunds for these. If there is no rescheduled date and the Yates McKendree event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) What do I do if my order for Yates McKendree tickets has not been confirmed by the ticket broker?If the jazz & blues ticket broker has not confirmed your order for Yates McKendree tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Yates McKendree order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Yates McKendree tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Yates McKendree tickets, we will try to find those with a similar price and location. However, supply and demand for jazz & blues events dictate price and location so there are no guarantees.
5) Help!!! I lost my Yates McKendree tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Yates McKendree tickets. You can contact the ticket broker to see if he or she can have the venue resend the Yates McKendree tickets. However, there are no guarantees so it is important that you keep the Yates McKendree tickets safe once you receive them. You can find your Yates McKendree ticket broker's information on your receipt that was emailed to you.