FAQ
1) Why do 12Til tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for 12Til. When you purchase tickets to 12Til you are purchasing from accredited ticket broker companies. The reason the tickets for 12Til vary in price in the same section is due to different ticket brokers listing the 12Til tickets. These brokers often list 12Til tickets competitively based on market standards and availability but their perception and expenses of obtaining the 12Til tickets are different per broker.
2) How do I make sure that the 12Til discount code is properly applied to my r & b & soul order?All of our tickets are offered at discounted prices. However, if a 12Til discount code was provided, simply enter it in the proper area at checkout. Once you enter the 12Til discount code, scroll up and verify that the discount code was applied for your 12Til tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
3) What do I do if the 12Til start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the 12Til event. They would be happy to let you know of any changes to the 12Til event.
4) Why are there sometimes fees charged for picking up 12Til tickets?Last minute 12Til orders may be subject to an additional fee because of the logistics of getting your 12Til tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the 12Til gate opening times for the venue?The best way to get the most accurate and updated 12Til event details is to contact venue directly. A r & b & soul representative will be able to direct you to find more information about parking and any relevant security details for the 12Til event. The representative will also be able to provide you with the 12Til gate/door opening times. In most cases, this 12Til event information will also be available on the venues web site.