FAQ
1) What if the 500 Words event is postponed?If the 500 Words event is postponed, your 500 Words tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your 500 Words tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your 500 Words tickets.
2) How do I know I am getting a good price when buying children & family tickets to see 500 Words?Our website specializes in sold-out and unavailable seating for 500 Words events and many others. When you purchase 500 Words tickets from us you can rest assured that our prices are cheaper than our competitors. When you are comparing the prices, consider the 500 Words ticket availability, children & family event popularity, and the expenses that ticket brokers incur when they obtained the 500 Words tickets.
3) How do I find the seats for 500 Words tickets?On the page containing 500 Words ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the 500 Words seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the 500 Words ticket notes.
4) I think I may have received the wrong 500 Words tickets. What do I do?It is rare that a buyer will receive the wrong 500 Words tickets, but accidents can happen. If you believe that you have received the incorrect 500 Words tickets, please contact the ticket broker that is listed on your 500 Words receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your theater tickets. If the 500 Words tickets are in a better section, then the ticket broker might have decided to upgrade your 500 Words tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong 500 Words tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.
5) How do I make sure that the 500 Words discount code is properly applied to my children & family order?All of our tickets are offered at discounted prices. However, if a 500 Words discount code was provided, simply enter it in the proper area at checkout. Once you enter the 500 Words discount code, scroll up and verify that the discount code was applied for your 500 Words tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.