FAQ
1) Help!!! I lost my The Nutcracker tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your The Nutcracker tickets. You can contact the ticket broker to see if he or she can have the venue resend the The Nutcracker tickets. However, there are no guarantees so it is important that you keep the The Nutcracker tickets safe once you receive them. You can find your The Nutcracker ticket broker's information on your receipt that was emailed to you.
2) What do I do if my order for The Nutcracker tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for The Nutcracker tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the The Nutcracker order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other The Nutcracker tickets for you or we will allow you to cancel the order for a refund. When looking for alternate The Nutcracker tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
3) I bought The Nutcracker tickets but now I don't want to go. How do I cancel my order?Unfortunately, because ballet tickets are a one-of-a-kind item our The Nutcracker ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) I think I may have received the wrong The Nutcracker tickets. What do I do?It is rare that a buyer will receive the wrong The Nutcracker tickets, but accidents can happen. If you believe that you have received the incorrect The Nutcracker tickets, please contact the ticket broker that is listed on your The Nutcracker receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the The Nutcracker tickets are in a better section, then the ticket broker might have decided to upgrade your The Nutcracker tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong The Nutcracker tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.
5) How are The Nutcracker ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. The Nutcracker tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the The Nutcracker ticket prices.