FAQ
1) I think I may have received the wrong Amadeus Trio tickets. What do I do?It is rare that a buyer will receive the wrong Amadeus Trio tickets, but accidents can happen. If you believe that you have received the incorrect Amadeus Trio tickets, please contact the ticket broker that is listed on your Amadeus Trio receipt and provide your order number. Please note that your name isn't always the name on the other theater tickets and that isn't a problem, those are your theater tickets. If the Amadeus Trio tickets are in a better section, then the ticket broker might have decided to upgrade your Amadeus Trio tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Amadeus Trio tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other theater tickets so you should not have any concerns.
2) What do I do if my order for Amadeus Trio tickets has not been confirmed by the ticket broker?If the other theater ticket broker has not confirmed your order for Amadeus Trio tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Amadeus Trio order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Amadeus Trio tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Amadeus Trio tickets, we will try to find those with a similar price and location. However, supply and demand for other theater events dictate price and location so there are no guarantees.
3) How do I find the seats for Amadeus Trio tickets?On the page containing Amadeus Trio ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Amadeus Trio seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Amadeus Trio ticket notes.
4) How do I find parking information, security procedures, and the Amadeus Trio gate opening times for the venue?The best way to get the most accurate and updated Amadeus Trio event details is to contact venue directly. A other theater representative will be able to direct you to find more information about parking and any relevant security details for the Amadeus Trio event. The representative will also be able to provide you with the Amadeus Trio gate/door opening times. In most cases, this Amadeus Trio event information will also be available on the venues web site.
5) Why isn't my name displayed on my Amadeus Trio tickets?You are purchasing these Amadeus Trio tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Amadeus Trio event. Since the theater venue only scans the ticket barcodes, the name on the Amadeus Trio ticket is irrelevant. It should not prevent you from seeing Amadeus Trio and experiencing the full other theater event.