FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Arthur's Day tickets?If you did not receive the email needed to print your Arthur's Day tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Arthur's Day receipt. They can resend the Arthur's Day tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) I ordered my Arthur's Day tickets. When will they ship?Once you have ordered your Arthur's Day tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Arthur's Day tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Arthur's Day event!
3) I think I may have received the wrong Arthur's Day tickets. What do I do?It is rare that a buyer will receive the wrong Arthur's Day tickets, but accidents can happen. If you believe that you have received the incorrect Arthur's Day tickets, please contact the ticket broker that is listed on your Arthur's Day receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Arthur's Day tickets are in a better section, then the ticket broker might have decided to upgrade your Arthur's Day tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Arthur's Day tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
4) What do I do if my order for Arthur's Day tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Arthur's Day tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Arthur's Day order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Arthur's Day tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Arthur's Day tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
5) How do I print my electronic festival & tour tickets to see Arthur's Day?You will need a printer and may need Adobe Reader (which is free) to print any Arthur's Day tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.