FAQ
1) I think I may have received the wrong Ayo tickets. What do I do?It is rare that a buyer will receive the wrong Ayo tickets, but accidents can happen. If you believe that you have received the incorrect Ayo tickets, please contact the ticket broker that is listed on your Ayo receipt and provide your order number. Please note that your name isn't always the name on the country & folk tickets and that isn't a problem, those are your concert tickets. If the Ayo tickets are in a better section, then the ticket broker might have decided to upgrade your Ayo tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ayo tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on country & folk tickets so you should not have any concerns.
2) Why isn't my name displayed on my Ayo tickets?You are purchasing these Ayo tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Ayo event. Since the concert venue only scans the ticket barcodes, the name on the Ayo ticket is irrelevant. It should not prevent you from seeing Ayo and experiencing the full country & folk event.
3) Help!!! I lost my Ayo tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Ayo tickets. You can contact the ticket broker to see if he or she can have the venue resend the Ayo tickets. However, there are no guarantees so it is important that you keep the Ayo tickets safe once you receive them. You can find your Ayo ticket broker's information on your receipt that was emailed to you.
4) How do I find the seats for Ayo tickets?On the page containing Ayo ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Ayo seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Ayo ticket notes.
5) Why are there sometimes fees charged for picking up Ayo tickets?Last minute Ayo orders may be subject to an additional fee because of the logistics of getting your Ayo tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.