FAQ
1) How do I make sure that the Back2GeeKd discount code is properly applied to my festival & tour order?All of our tickets are offered at discounted prices. However, if a Back2GeeKd discount code was provided, simply enter it in the proper area at checkout. Once you enter the Back2GeeKd discount code, scroll up and verify that the discount code was applied for your Back2GeeKd tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
2) Why isn't my name displayed on my Back2GeeKd tickets?You are purchasing these Back2GeeKd tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Back2GeeKd event. Since the concert venue only scans the ticket barcodes, the name on the Back2GeeKd ticket is irrelevant. It should not prevent you from seeing Back2GeeKd and experiencing the full festival & tour event.
3) I ordered my Back2GeeKd tickets. When will they ship?Once you have ordered your Back2GeeKd tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Back2GeeKd tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Back2GeeKd event!
4) What do I do if my order for Back2GeeKd tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Back2GeeKd tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Back2GeeKd order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Back2GeeKd tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Back2GeeKd tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
5) What do I do if I received an error message when placing my Back2GeeKd ticket order?If you see an error message when you are placing your order for Back2GeeKd tickets, check to make sure that the details you provided on the Back2GeeKd order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.