FAQ
1) There isn't time to ship my Balls tickets; can I get my tickets at will call?Yes, you can either get your Balls tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Balls ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your other theater tickets. Note: If you are picking your Balls tickets up at will call, be sure to bring your ID to the box office window.
2) What do I do if my order for Balls tickets has not been confirmed by the ticket broker?If the other theater ticket broker has not confirmed your order for Balls tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Balls order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Balls tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Balls tickets, we will try to find those with a similar price and location. However, supply and demand for other theater events dictate price and location so there are no guarantees.
3) How do I find parking information, security procedures, and the Balls gate opening times for the venue?The best way to get the most accurate and updated Balls event details is to contact venue directly. A other theater representative will be able to direct you to find more information about parking and any relevant security details for the Balls event. The representative will also be able to provide you with the Balls gate/door opening times. In most cases, this Balls event information will also be available on the venues web site.
4) I think I may have received the wrong Balls tickets. What do I do?It is rare that a buyer will receive the wrong Balls tickets, but accidents can happen. If you believe that you have received the incorrect Balls tickets, please contact the ticket broker that is listed on your Balls receipt and provide your order number. Please note that your name isn't always the name on the other theater tickets and that isn't a problem, those are your theater tickets. If the Balls tickets are in a better section, then the ticket broker might have decided to upgrade your Balls tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Balls tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other theater tickets so you should not have any concerns.
5) Why isn't my name displayed on my Balls tickets?You are purchasing these Balls tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Balls event. Since the theater venue only scans the ticket barcodes, the name on the Balls ticket is irrelevant. It should not prevent you from seeing Balls and experiencing the full other theater event.