FAQ
1) What do I do if the festival & tour event that I have tickets for is cancelled and no replacement Black Thorn Halo Fest event is scheduled?We suggest calling your ticket broker that was listed on your Black Thorn Halo Fest order receipt. You may need to return the Black Thorn Halo Fest tickets to receive a full refund. If you have received your Black Thorn Halo Fest tickets electronically, you do not need to return them. The festival & tour ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I want to attend the Black Thorn Halo Fest event in several cities. Can I view the entire Black Thorn Halo Fest schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Black Thorn Halo Fest tour dates to simplify your shopping experience. Just search Black Thorn Halo Fest or browse the concert section for Black Thorn Halo Fest. There you will see the Black Thorn Halo Fest schedule listed and you'll find the dates that the Black Thorn Halo Fest event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Black Thorn Halo Fest or been to a concert or festival & tour event then feel free to just ask one of our ticket specialists.
3) Is there a way for me to verify that my Black Thorn Halo Fest tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Black Thorn Halo Fest, or any other, tickets. However, TicketSupply.com verifies that all Black Thorn Halo Fest tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I ordered my Black Thorn Halo Fest tickets. When will they ship?Once you have ordered your Black Thorn Halo Fest tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Black Thorn Halo Fest tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Black Thorn Halo Fest event!
5) I think I may have received the wrong Black Thorn Halo Fest tickets. What do I do?It is rare that a buyer will receive the wrong Black Thorn Halo Fest tickets, but accidents can happen. If you believe that you have received the incorrect Black Thorn Halo Fest tickets, please contact the ticket broker that is listed on your Black Thorn Halo Fest receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Black Thorn Halo Fest tickets are in a better section, then the ticket broker might have decided to upgrade your Black Thorn Halo Fest tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Black Thorn Halo Fest tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.