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FAQ
1) Can my Butta tickets be sent to an address other than my billing address?Butta tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Butta ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Butta tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) What do I do if my order for Butta tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Butta tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Butta order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Butta tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Butta tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
3) How are Butta ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Butta tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Butta ticket prices.
4) Is there a way for me to verify that my Butta tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Butta, or any other, tickets. However, TicketSupply.com verifies that all Butta tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) I purchased more than one Butta ticket, are all the seats together?Unless it is clearly noted on the Butta ticket notes, all of the tickets for the Butta event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Butta receipt.