FAQ
1) I want to attend the Cinderella On Ice event in several cities. Can I view the entire Cinderella On Ice schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Cinderella On Ice tour dates to simplify your shopping experience. Just search Cinderella On Ice or browse the theater section for Cinderella On Ice. There you will see the Cinderella On Ice schedule listed and you'll find the dates that the Cinderella On Ice event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Cinderella On Ice or been to a theater or children & family event then feel free to just ask one of our ticket specialists.
2) What do I do if the Cinderella On Ice start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Cinderella On Ice event. They would be happy to let you know of any changes to the Cinderella On Ice event.
3) What do I do if I never received or I accidentally deleted the email needed to print my Cinderella On Ice tickets?If you did not receive the email needed to print your Cinderella On Ice tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Cinderella On Ice receipt. They can resend the Cinderella On Ice tickets for you. If you are unable to find your children & family ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
4) Who determines the face value of my Cinderella On Ice ticket?The artist, venue, or promoter determines the face value of your Cinderella On Ice ticket. TicketSupply.com does not play any role in determining face values of Cinderella On Ice or other tickets. Additional charges that may be included in theater tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
5) I bought Cinderella On Ice tickets but now I don't want to go. How do I cancel my order?Unfortunately, because children & family tickets are a one-of-a-kind item our Cinderella On Ice ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.