FAQ
1) I think I may have received the wrong Cirque Le Masque tickets. What do I do?It is rare that a buyer will receive the wrong Cirque Le Masque tickets, but accidents can happen. If you believe that you have received the incorrect Cirque Le Masque tickets, please contact the ticket broker that is listed on your Cirque Le Masque receipt and provide your order number. Please note that your name isn't always the name on the other theater tickets and that isn't a problem, those are your theater tickets. If the Cirque Le Masque tickets are in a better section, then the ticket broker might have decided to upgrade your Cirque Le Masque tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Cirque Le Masque tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on other theater tickets so you should not have any concerns.
2) How do I find the seats for Cirque Le Masque tickets?On the page containing Cirque Le Masque ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Cirque Le Masque seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Cirque Le Masque ticket notes.
3) What do I do if my order for Cirque Le Masque tickets has not been confirmed by the ticket broker?If the other theater ticket broker has not confirmed your order for Cirque Le Masque tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Cirque Le Masque order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Cirque Le Masque tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Cirque Le Masque tickets, we will try to find those with a similar price and location. However, supply and demand for other theater events dictate price and location so there are no guarantees.
4) How do I find parking information, security procedures, and the Cirque Le Masque gate opening times for the venue?The best way to get the most accurate and updated Cirque Le Masque event details is to contact venue directly. A other theater representative will be able to direct you to find more information about parking and any relevant security details for the Cirque Le Masque event. The representative will also be able to provide you with the Cirque Le Masque gate/door opening times. In most cases, this Cirque Le Masque event information will also be available on the venues web site.
5) What do I do if I never received or I accidentally deleted the email needed to print my Cirque Le Masque tickets?If you did not receive the email needed to print your Cirque Le Masque tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Cirque Le Masque receipt. They can resend the Cirque Le Masque tickets for you. If you are unable to find your other theater ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.