FAQ
1) I bought Country Jam Naples tickets but now I don't want to go. How do I cancel my order?Unfortunately, because festival & tour tickets are a one-of-a-kind item our Country Jam Naples ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) What do I do if the Country Jam Naples event that I had tickets for is postponed and rescheduled but I cannot go?If the Country Jam Naples event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Country Jam Naples tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Country Jam Naples schedule to reflect the new date. TicketSupply.com is not responsible for postponed Country Jam Naples events and can not issue any refunds for these. If there is no rescheduled date and the Country Jam Naples event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Country Jam Naples tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Country Jam Naples tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Country Jam Naples order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Country Jam Naples tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Country Jam Naples tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
4) Do you provide any guarantees for my Country Jam Naples tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Country Jam Naples tickets will be authentic and that you will receive them in time to attend the Country Jam Naples event. If the Country Jam Naples tickets are hard tickets, they will be mailed to you. If Country Jam Naples tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
5) Is there a guarantee for the delivery of your Country Jam Naples tickets?You will be notified of the approximate ship date after you order. Typically Country Jam Naples tickets are shipped within 1 business day but there may be cases where the festival & tour tickets are not shipped right away. We guarantee that your Country Jam Naples tickets will arrive to you in time for the event. If it is not possible to get your Country Jam Naples tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the festival & tour event.