FAQ
1) I want to purchase r & b & soul tickets but I don't know if an event for Cozy is planned in the near future. How do I find information about the Cozy schedule?TicketSupply.com posts the Cozy schedule if it has been made public. You can view the Cozy schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Cozy. Just select the tickets you want, make a purchase, and get ready to attend that r & b & soul event of a lifetime!
2) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Cozy"). Or, you can locate all performers at a particular concert venue and choose that way.
3) I bought Cozy tickets but now I don't want to go. How do I cancel my order?Unfortunately, because r & b & soul tickets are a one-of-a-kind item our Cozy ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) There isn't time to ship my Cozy tickets; can I get my tickets at will call?Yes, you can either get your Cozy tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Cozy ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your r & b & soul tickets. Note: If you are picking your Cozy tickets up at will call, be sure to bring your ID to the box office window.
5) What do I do if my order for Cozy tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Cozy tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Cozy order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Cozy tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Cozy tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.