FAQ
1) I think I may have received the wrong Disney's My Son Pinocchio tickets. What do I do?It is rare that a buyer will receive the wrong Disney's My Son Pinocchio tickets, but accidents can happen. If you believe that you have received the incorrect Disney's My Son Pinocchio tickets, please contact the ticket broker that is listed on your Disney's My Son Pinocchio receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your theater tickets. If the Disney's My Son Pinocchio tickets are in a better section, then the ticket broker might have decided to upgrade your Disney's My Son Pinocchio tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Disney's My Son Pinocchio tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.
2) I ordered my Disney's My Son Pinocchio tickets. When will they ship?Once you have ordered your Disney's My Son Pinocchio tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Disney's My Son Pinocchio tickets using the website link and/or contact your ticket broker for more information. We guarantee that your children & family tickets will arrive in time for the Disney's My Son Pinocchio event!
3) What do I do if my order for Disney's My Son Pinocchio tickets has not been confirmed by the ticket broker?If the children & family ticket broker has not confirmed your order for Disney's My Son Pinocchio tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Disney's My Son Pinocchio order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Disney's My Son Pinocchio tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Disney's My Son Pinocchio tickets, we will try to find those with a similar price and location. However, supply and demand for children & family events dictate price and location so there are no guarantees.
4) How do I find parking information, security procedures, and the Disney's My Son Pinocchio gate opening times for the venue?The best way to get the most accurate and updated Disney's My Son Pinocchio event details is to contact venue directly. A children & family representative will be able to direct you to find more information about parking and any relevant security details for the Disney's My Son Pinocchio event. The representative will also be able to provide you with the Disney's My Son Pinocchio gate/door opening times. In most cases, this Disney's My Son Pinocchio event information will also be available on the venues web site.
5) Why isn't my name displayed on my Disney's My Son Pinocchio tickets?You are purchasing these Disney's My Son Pinocchio tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Disney's My Son Pinocchio event. Since the theater venue only scans the ticket barcodes, the name on the Disney's My Son Pinocchio ticket is irrelevant. It should not prevent you from seeing Disney's My Son Pinocchio and experiencing the full children & family event.