FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Ella Luna"). Or, you can locate all performers at a particular concert venue and choose that way.
2) I want to attend the Ella Luna event in several cities. Can I view the entire Ella Luna schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Ella Luna tour dates to simplify your shopping experience. Just search Ella Luna or browse the concert section for Ella Luna. There you will see the Ella Luna schedule listed and you'll find the dates that the Ella Luna event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Ella Luna or been to a concert or r & b & soul event then feel free to just ask one of our ticket specialists.
3) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Ella Luna event is scheduled?We suggest calling your ticket broker that was listed on your Ella Luna order receipt. You may need to return the Ella Luna tickets to receive a full refund. If you have received your Ella Luna tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) Is there a way for me to verify that my Ella Luna tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Ella Luna, or any other, tickets. However, TicketSupply.com verifies that all Ella Luna tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) Help!!! I lost my Ella Luna tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Ella Luna tickets. You can contact the ticket broker to see if he or she can have the venue resend the Ella Luna tickets. However, there are no guarantees so it is important that you keep the Ella Luna tickets safe once you receive them. You can find your Ella Luna ticket broker's information on your receipt that was emailed to you.