FAQ
1) Why isn't my name displayed on my Family Fest tickets?You are purchasing these Family Fest tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Family Fest event. Since the concert venue only scans the ticket barcodes, the name on the Family Fest ticket is irrelevant. It should not prevent you from seeing Family Fest and experiencing the full festival & tour event.
2) How can I get aisle seats to see Family Fest?For any tickets, including those to see Family Fest, aisle seats are a hot item. If any Family Fest ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Family Fest tickets. Buyers should read the information listed in the ticket posting details (under the Family Fest specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Family Fest seats are not located on an aisle.
3) How do I know if the Family Fest event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Family Fest event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated Family Fest event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
4) Are the listed prices for Family Fest tickets different from their face value?In most cases, the listed price will be different from the face value of the Family Fest tickets. The posted price for these Family Fest tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Family Fest tickets. Buyers may pay more or less than face value for their Family Fest tickets.
5) What if the Family Fest event is postponed?If the Family Fest event is postponed, your Family Fest tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Family Fest tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Family Fest tickets.