FAQ
1) What do I do if my order for Fenix TX tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Fenix TX tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Fenix TX order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Fenix TX tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Fenix TX tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) How can I get aisle seats to see Fenix TX?For any tickets, including those to see Fenix TX, aisle seats are a hot item. If any Fenix TX ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Fenix TX tickets. Buyers should read the information listed in the ticket posting details (under the Fenix TX specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Fenix TX seats are not located on an aisle.
3) How do I find parking information, security procedures, and the Fenix TX gate opening times for the venue?The best way to get the most accurate and updated Fenix TX event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Fenix TX event. The representative will also be able to provide you with the Fenix TX gate/door opening times. In most cases, this Fenix TX event information will also be available on the venues web site.
4) Why isn't my name displayed on my Fenix TX tickets?You are purchasing these Fenix TX tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Fenix TX event. Since the concert venue only scans the ticket barcodes, the name on the Fenix TX ticket is irrelevant. It should not prevent you from seeing Fenix TX and experiencing the full alternative event.
5) What do I do if my order for Fenix TX tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Fenix TX tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Fenix TX order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Fenix TX tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Fenix TX tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.