FAQ
1) What do I do if I received an error message when placing my Fiddelium ticket order?If you see an error message when you are placing your order for Fiddelium tickets, check to make sure that the details you provided on the Fiddelium order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the bluegrass event that I have tickets for is cancelled and no replacement Fiddelium event is scheduled?We suggest calling your ticket broker that was listed on your Fiddelium order receipt. You may need to return the Fiddelium tickets to receive a full refund. If you have received your Fiddelium tickets electronically, you do not need to return them. The bluegrass ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) Help!!! I lost my Fiddelium tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Fiddelium tickets. You can contact the ticket broker to see if he or she can have the venue resend the Fiddelium tickets. However, there are no guarantees so it is important that you keep the Fiddelium tickets safe once you receive them. You can find your Fiddelium ticket broker's information on your receipt that was emailed to you.
4) How do I find the seats for Fiddelium tickets?On the page containing Fiddelium ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Fiddelium seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Fiddelium ticket notes.
5) Are the listed prices for Fiddelium tickets different from their face value?In most cases, the listed price will be different from the face value of the Fiddelium tickets. The posted price for these Fiddelium tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Fiddelium tickets. Buyers may pay more or less than face value for their Fiddelium tickets.