FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Frederick tickets?If you did not receive the email needed to print your Frederick tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Frederick receipt. They can resend the Frederick tickets for you. If you are unable to find your children & family ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your theater ticket experience is as easy and worry-free as possible.
2) What do I do if the Frederick event that I had tickets for is postponed and rescheduled but I cannot go?If the Frederick event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Frederick tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Frederick schedule to reflect the new date. TicketSupply.com is not responsible for postponed Frederick events and can not issue any refunds for these. If there is no rescheduled date and the Frederick event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) I want to attend the Frederick event in several cities. Can I view the entire Frederick schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Frederick tour dates to simplify your shopping experience. Just search Frederick or browse the theater section for Frederick. There you will see the Frederick schedule listed and you'll find the dates that the Frederick event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Frederick or been to a theater or children & family event then feel free to just ask one of our ticket specialists.
4) Where does TicketSupply.com get the Frederick tickets it offers for sale?The Frederick tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Frederick tickets are authentic and valid for entry!
5) Do you provide any guarantees for my Frederick tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Frederick tickets will be authentic and that you will receive them in time to attend the Frederick event. If the Frederick tickets are hard tickets, they will be mailed to you. If Frederick tickets are emailable or are digital tickets, the broker may email them to you for your convenience.