FAQ
1) I purchased more than one High Tide Festival ticket, are all the seats together?Unless it is clearly noted on the High Tide Festival ticket notes, all of the tickets for the High Tide Festival event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your High Tide Festival receipt.
2) What do I do if I never received or I accidentally deleted the email needed to print my High Tide Festival tickets?If you did not receive the email needed to print your High Tide Festival tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your High Tide Festival receipt. They can resend the High Tide Festival tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) What do I do if the High Tide Festival event that I had tickets for is postponed and rescheduled but I cannot go?If the High Tide Festival event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the High Tide Festival tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the High Tide Festival schedule to reflect the new date. TicketSupply.com is not responsible for postponed High Tide Festival events and can not issue any refunds for these. If there is no rescheduled date and the High Tide Festival event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) What do I do if my order for High Tide Festival tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for High Tide Festival tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the High Tide Festival order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other High Tide Festival tickets for you or we will allow you to cancel the order for a refund. When looking for alternate High Tide Festival tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
5) There isn't time to ship my High Tide Festival tickets; can I get my tickets at will call?Yes, you can either get your High Tide Festival tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your High Tide Festival ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your festival & tour tickets. Note: If you are picking your High Tide Festival tickets up at will call, be sure to bring your ID to the box office window.