FAQ
1) Is there a guarantee for the delivery of your Ice Age Live tickets?You will be notified of the approximate ship date after you order. Typically Ice Age Live tickets are shipped within 1 business day but there may be cases where the children & family tickets are not shipped right away. We guarantee that your Ice Age Live tickets will arrive to you in time for the event. If it is not possible to get your Ice Age Live tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the children & family event.
2) Are the listed prices for Ice Age Live tickets different from their face value?In most cases, the listed price will be different from the face value of the Ice Age Live tickets. The posted price for these Ice Age Live tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Ice Age Live tickets. Buyers may pay more or less than face value for their Ice Age Live tickets.
3) Why do Ice Age Live tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Ice Age Live. When you purchase tickets to Ice Age Live you are purchasing from accredited ticket broker companies. The reason the tickets for Ice Age Live vary in price in the same section is due to different ticket brokers listing the Ice Age Live tickets. These brokers often list Ice Age Live tickets competitively based on market standards and availability but their perception and expenses of obtaining the Ice Age Live tickets are different per broker.
4) I think I may have received the wrong Ice Age Live tickets. What do I do?It is rare that a buyer will receive the wrong Ice Age Live tickets, but accidents can happen. If you believe that you have received the incorrect Ice Age Live tickets, please contact the ticket broker that is listed on your Ice Age Live receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your theater tickets. If the Ice Age Live tickets are in a better section, then the ticket broker might have decided to upgrade your Ice Age Live tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ice Age Live tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.
5) How do I know if the Ice Age Live event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Ice Age Live event, contact the venue to see if the event has been postponed or cancelled. The theater venue will have the most updated Ice Age Live event information along with any alternate parking arrangements due to treacherous conditions in and around the location.