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FAQ
1) What do I do if I received an error message when placing my Jonah and Otto ticket order?If you see an error message when you are placing your order for Jonah and Otto tickets, check to make sure that the details you provided on the Jonah and Otto order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the off-broadway event that I have tickets for is cancelled and no replacement Jonah and Otto event is scheduled?We suggest calling your ticket broker that was listed on your Jonah and Otto order receipt. You may need to return the Jonah and Otto tickets to receive a full refund. If you have received your Jonah and Otto tickets electronically, you do not need to return them. The off-broadway ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I want to attend the Jonah and Otto event in several cities. Can I view the entire Jonah and Otto schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Jonah and Otto tour dates to simplify your shopping experience. Just search Jonah and Otto or browse the theater section for Jonah and Otto. There you will see the Jonah and Otto schedule listed and you'll find the dates that the Jonah and Otto event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Jonah and Otto or been to a theater or off-broadway event then feel free to just ask one of our ticket specialists.
4) Is there a way for me to verify that my Jonah and Otto tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Jonah and Otto, or any other, tickets. However, TicketSupply.com verifies that all Jonah and Otto tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) I ordered my Jonah and Otto tickets. When will they ship?Once you have ordered your Jonah and Otto tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Jonah and Otto tickets using the website link and/or contact your ticket broker for more information. We guarantee that your off-broadway tickets will arrive in time for the Jonah and Otto event!