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FAQ
1) Is there a way for me to verify that my Levi Platero tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Levi Platero, or any other, tickets. However, TicketSupply.com verifies that all Levi Platero tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) How do I find parking information, security procedures, and the Levi Platero gate opening times for the venue?The best way to get the most accurate and updated Levi Platero event details is to contact venue directly. A bluegrass representative will be able to direct you to find more information about parking and any relevant security details for the Levi Platero event. The representative will also be able to provide you with the Levi Platero gate/door opening times. In most cases, this Levi Platero event information will also be available on the venues web site.
3) What do I do if I never received or I accidentally deleted the email needed to print my Levi Platero tickets?If you did not receive the email needed to print your Levi Platero tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Levi Platero receipt. They can resend the Levi Platero tickets for you. If you are unable to find your bluegrass ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) What do I do if the Levi Platero event that I had tickets for is postponed and rescheduled but I cannot go?If the Levi Platero event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Levi Platero tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Levi Platero schedule to reflect the new date. TicketSupply.com is not responsible for postponed Levi Platero events and can not issue any refunds for these. If there is no rescheduled date and the Levi Platero event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if my order for Levi Platero tickets has not been confirmed by the ticket broker?If the bluegrass ticket broker has not confirmed your order for Levi Platero tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Levi Platero order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Levi Platero tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Levi Platero tickets, we will try to find those with a similar price and location. However, supply and demand for bluegrass events dictate price and location so there are no guarantees.